Position Description
Purpose of the role is to manage the overall status of the Service Contract fund. The position is also expected to liaise with dealers and management in terms of training where necessary as well as on corrections and accuracy of claims.
Reporting: This position reports to Manager Technical Pricing and Quotations.
Job Objectives:
- To determine if a claim is a valid service contract claim by undertaking the necessary checks, to ensure the accuracy and quality of automatic and manually adjudicated claims towards the fund prior to credit allocation.
- Manage Volvo Optimized Service Plan schedules on an ad-hoc basis relating to service claim jobs.
- To manage pre-authorisation processes for dealer repair and service requests.
- To manage the costs towards the service contracts fund to keep a profitable business.
- Assist with dealer and customer queries on claims and fund status.
- Manage and maintain the dealer management tool, for overall dealer network behaviour, culture, and training needs by generating reports on the claim and dealer behaviour.
- To analyse these reports providing solutions and necessary corrective actions, in a planned and recorded manner.
- Carry out dealer training on a regular basis, as well as identify specific requirements. Create and maintain dealer training material where required.
- To facilitate dealer audits, visiting dealers towards a set travel plan.
Qualification & Job Experience
- Grade 12 with N3.
- Financial/Admin Certification.
- 3 – 5 years experience in the commercial vehicle industry.
- Relevant industry experience as a Claim administrator/Technician/Service Advisor (Advantageous).
Key Competencies:
- Product Knowledge (Trucks & Bus).
- Knowledge of fair wear and tear of components.
- General administrative knowledge.
- Good knowledge of Service Maintenance Contracts and Warranties.
- Administrative Skills, writing, reporting and analysing data.
- Computer Literacy Skills (MS Office suite, Excel Intermediate to advanced).
- Time Management Skills.
- Presentation Skills.
Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.
Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.
About us
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.
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